Cancel Your Order
We understand that sometimes things change and you may need to cancel your order. To cancel your order, please follow these steps:
Go to your account page and click on "My Orders".
Click on the order you wish to cancel.
Click on the "Cancel Order" button.
Select a reason for cancellation and click on the "Submit" button.
Cancellation Policy
Orders are based on delivery time slots. If you wish to cancel your order, please request order cancellation at least 1 hour prior from your beginning time slot hour.
Refunds
If you cancel your order before at least 1 hour before your beginning time slot, you will receive a full refund.
Questions?
If you have any questions about our cancellation policy, please contact our customer service team at freshcartzgrocery@gmail.com or simply open up a chat from website or app.
Thank you for your understanding.
